01
Always-available intake
An automated intake records the customer number, impact, affected system, errors and steps already taken. That accelerates initial diagnosis without pretending a bot can always solve the incident itself.
MOES CONTINUITY · 24/7 INTAKE · HUMAN ESCALATIONMANAGED SERVICE · FROM €1,500 PER MONTH
An incident does not wait until Monday morning.
MOES Continuity keeps intake available day and night, collects the right technical information and escalates according to the agreements defined with your business in advance.
KOCAEXPRESSOne technical partner
Privacy, communication, systems and support under one brand.
02
P1, P2 and P3
The SLA defines what is business-critical, who may be called and which systems are in scope. Premium customers with an active SLA receive a human response within 60 minutes for an accepted P1 incident.
03
Secure management
Access remains minimal and auditable. RemoteAssist is used only as an attended technical pilot with explicit local permission; there is no silent or unrestricted background access.
04
Who it is for
Owner-led businesses without their own night shift, but with critical sites, portals, workflows or business applications that need a clear escalation route.